Processing of personal data

Privacy Policy regarding the processing of personal data

We consider ensuring the right to the protection of personal data as a fundamental commitment Pickup.ro, therefore we will dedicate all necessary resources and efforts to process your data in full accordance with Regulation (EU) 2016/679 (“General Regulation) on data protection” or “GDPR”), as well as any other legislation applicable in the territory of Romania. As one of the essential principles of this legal framework is transparency, we have prepared this document to inform you about how we collect, use, transfer and protect your personal data when you interact with us in relation to our products and services, including through our website or apps available on your mobile phone.

We reserve the right to update and amend this Privacy Policy from time to time to reflect any changes in the way we process your personal data or any changes to legal requirements. In the event of any such change, we will display the modified version of the Privacy Policy on our website, which is why we ask you to periodically check the content of this Privacy Policy.

Who we are and how you can contact us

Pickup.ro is the commercial name of SC PICK UP LTD, a legal entity of Romanian nationality, having its registered office in Sat Budiu Mic, Craciunesti Commune, Nr. 129, Mures County, with serial number in the Trade Register J26/1925/2004, unique fiscal registration code RO16941262 (hereinafter “Pickup.ro” or “we”). For the purposes of data protection legislation, we are the controller when we process your personal data.

Since we are always open to hear your opinions, as well as to provide you with any additional information you may need regarding the processing of your data, we encourage you to contact Pickup.ro Data Protection Officer at e-mail GDPR@PICK-UP.ro or by post or courier to the address Main Street 397/H/6, Corunca 547367, Mures with the mention: to the attention of the Responsible Pickup.ro with data protection.

What categories of personal data we process

In general, we collect your personal data directly from you, so you have control over the type of information you provide to us. By way of example, we receive information from you as follows:

When you create a Pickup.ro account, you send us: e-mail address, first and last name;

Within your personal page (My Account) of the Pickup.ro platform, you can add additional information, such as: gender, mobile phone number, fixed phone number, date of birth, delivery addresses, alternative e-mail address, bank card details, etc.;

When you place an order, you provide us with information such as: the desired product, first and last name, delivery address, billing details, payment method, phone number, bank card details, etc.

We also offer you the possibility to register in the Pickup.ro platform through your Facebook account. If you choose this option, you will be directed to a page managed by Facebook Inc, where they will inform you about the transfer of your data to Pickup.ro. You can consult Facebook's privacy policy using the following link:

https://www.facebook.com/about/privacy

We do not collect or otherwise process sensitive data included in the General Data Protection Regulation in special categories of personal data. We also do not want to collect or process data of minors under the age of 16.

What are the purposes and grounds for the processing

We will use your personal data for the following purposes:

1. For the provision of Pickup.ro services for your benefit.

This general purpose may include, where appropriate, the following:

a) Creation and administration of the account within the Pickup.ro site;

b) Processing orders, including taking over, validating, dispatching and invoicing;

c) Solving cancellations or problems of any nature related to an order, goods or services purchased;

d) Returning the products according to the legal provisions;

e) Reimbursement of the counter value of the products according to the legal provisions;

f) Granting of financing through EuroPayment Services S.R.L

g) Providing support services, including providing answers to your questions regarding your orders or PickUp.ro goods

The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between PickUp.ro and you. Also, certain processing subsumed for these purposes is required by applicable legislation, including tax and accounting legislation.

2. To improve our services

We always want to give you the best online shopping experience. For this, we may collect and use certain information related to your Shopping behavior, we may invite you to complete satisfaction surveys following the completion of an order.

We base these activities on our legitimate interest in carrying out commercial activities, always taking care that your fundamental rights and freedoms are not affected.

3. For marketing

We want to keep you informed about the best offers for the products/services that interest you. In this sense, we can send you any type of message (such as: e-mail/SMS/telephone/mobile push/webpush/etc.) containing general and thematic information, information regarding products similar to or complementary to those we you have purchased them, information about offers or promotions, information about products added to the "My Account/Cart" section or the "Account/Wish List" section or you have shown interest in purchasing them, as well as other commercial communications such as market research and opinion polls, and we may display personalized recommendations on the website. In order to provide you with information of interest to you, we may use certain data regarding your purchasing behavior (e.g. products viewed / added to wishlist / purchased) to create a profile for you. We always ensure that this processing is carried out with respect for your rights and freedoms and that the decisions made on the basis of them do not have legal effects on you and do not similarly affect you to a significant extent.

In most cases, we base our marketing communications on your prior consent. You can change your mind and withdraw your consent at any time by:

– Changing the settings in the customer account in the "https://pickup.ro/contul-meu" section;

– Accessing the unsubscribe link displayed in the messages you receive from us; or through

– Contacting PickUp.ro using the contact details described above.

In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our business. In any situation where we use information about you for our legitimate interest, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can ask us at any time, by the means described above, to stop processing your personal data for marketing purposes, and we will comply with your request.

4. To defend our legitimate interests

There may be situations where we will use or share information to protect our rights and business. These may include:

– Site protection measures against cyber attacks:

– Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities;

– Measures to manage various other risks.

The general basis for these types of processing is our legitimate interest in defending our commercial activity, it being understood that we ensure that all measures we take ensure a balance between our interests and your fundamental rights and freedoms.

Also, in certain cases we base our processing on legal provisions such as the obligation to ensure the protection of goods and valuables provided by the applicable legislation in this matter.

How long we keep your personal data

As a general rule, we will store your personal data as long as you have an account on the PickUp.ro platform. You may request that we delete certain information or close your account at any time, and we will comply with such requests, subject to the retention of certain information including after account closure, where applicable law or our legitimate interests require it.

To whom we transmit your personal data

As appropriate, we may transmit or provide access to certain of your personal data to the following categories of recipients:

– contractual partners of PickUp.ro;

– courier service providers;

– payment/banking service providers;

– marketing / telemarketing service providers;

– IT service providers;

If we are under a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.

We ensure that access to your data by third parties under private law is carried out in accordance with the legal provisions on data protection and information confidentiality, based on contracts concluded with them.

To which countries we transfer your personal data

Currently, we store and process your personal data only on the territory of Romania.

How we protect the security of your personal data

We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures in accordance with industry standards.

The transmission of your personal data is done using state-of-the-art encryption algorithms and we store them on secure servers, ensuring data redundancy at the same time.

To make payments, we use the services of the payment processor EUPlatesc. Any payment information is encrypted, using HTTPS technology with TSL 1.2 encryption.

Despite the measures taken to protect your personal data, we draw your attention to the fact that the transmission of information over the Internet, in general, or through other public networks, is not completely secure, and there is a risk that the data will be seen and used by third parties unauthorized parties. We cannot be responsible for such vulnerabilities of systems that are not under our control.

What rights do you have?

The General Data Protection Regulation recognizes a number of rights in relation to your personal data. You can request access to your data, correct any mistakes in our files and/or object to the processing of your personal data. You can also exercise your right to complain to the competent supervisory authority or go to court. Where appropriate, you may also benefit from the right to request the erasure of your personal data, the right to restrict the processing of your data and the right to data portability.

More information about each of these rights can be obtained by consulting the table below.

In order to exercise your rights, you can contact us using the contact details set out above. Please note the following points if you wish to exercise these rights:

Identity. We take the privacy of all records containing personal data seriously. For this reason, please send us your requests regarding such records using the e-mail address related to the PickUp.ro account. Otherwise, we reserve the right to verify your identity by requesting additional information aimed at confirming your identity.

Fees. We will not charge a fee to exercise any right in relation to your personal data, unless your request for access to the information is unfounded, repetitive or excessive, in which case we will charge a reasonable amount in such circumstances. We will inform you of any fees applied before we settle your claim.

Response time. We aim to respond to any valid requests within a maximum of one month, unless this is particularly complicated or you have made multiple requests, in which case we will respond within a maximum of two months. We will let you know if we need more than a month. We may ask if you can tell us exactly what you want to receive or what you are concerned about. This will help us act faster and shorten the response time to your request.

Third Party Rights. We must not comply with a request if it would adversely affect the rights and freedoms of other data subjects.